FAQ

Below are the key purchasing and service standards for Simplemodern customers in the United States.

When is an order confirmed?

Select products and options, add them to the cart, and complete checkout with accurate contact, billing, and US delivery details. Confirmation acknowledges receipt; shipment confirmation follows dispatch.

Which payment cards are accepted?

Checkout is in USD. Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards are accepted. Only options shown at checkout are available. Taxes are collected where applicable law requires.

How long does processing take?

Processing takes 1–2 business days before the carrier receives the package and is separate from transit. Orders received by 5:00 PM, Eastern Time (America/New_York), begin processing that business day when operationally possible; later, weekend, and holiday orders begin the next business day.

Where do you ship, and what does it cost?

We ship only within the United States. Standard shipping is free for every US order with no minimum purchase.

How long is transit after dispatch?

Estimated carrier transit is 4–6 business days after shipment. With processing, typical arrival is about 5–8 business days, subject to carrier disruptions, severe weather, holidays, or address issues.

Will I receive tracking?

Yes. A tracking number is supplied by email or on the available order-status page after dispatch. The first carrier scan can take a short time to appear.

Can I cancel or change an order?

Contact us immediately. Cancellation is available before shipment when fulfillment can be stopped. Address or order changes cannot be guaranteed after preparation starts. Once shipped, use the return process after delivery.

What is the return window?

Eligible products can be returned for any reason within 30 days after confirmed delivery. Email us for instructions. Simplemodern provides a free prepaid return label, pays eligible return shipping, and charges no restocking fee.

Are exchanges available?

Yes. Request an exchange during the same 30-day period. We confirm availability and provide a prepaid label. If the replacement is unavailable, we offer another appropriate resolution or refund.

What if an order is damaged, defective, incorrect, or incomplete?

Contact us with the order number and details. We arrange a suitable remedy and pay related return shipping. Ordinary return restrictions do not reduce rights for damaged, defective, incorrect, or missing items.

Are any items excluded from ordinary returns?

Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items are excluded from ordinary no-reason returns. Legal remedies for damaged, defective, incorrect, or incomplete goods remain available.

When will a refund arrive?

After receipt and inspection, an approved refund is issued to the original payment method. The bank or issuer typically needs 5–10 business days after issuance to post the credit.

How do I contact customer service?

Email Support@Simplamodarm.shop, call (231) 736-9233, or write to Simplemodern, 129 Washington St, Cochrane, WI 54622, United States. Hours are Monday to Friday, 9:00 AM–5:00 PM, Eastern Time (America/New_York).